Archive for March, 2010
SES, again
Philippines-based enterprise software provider SES continued on its year-end roll last week, with CEO Clarisa Rojo announcing just before the holidays (and presumably, even SES employees got some well-deserved time off) that Gilat Satellite Networks had installed the Service and Marketing...
InvisibleCRM is cool
Though it’s spring, Moscow-based InvisibleCRM is still cool. The company has announced its inclusion in Gartner’s prestigious “Cool Vendors in CRM Sales and Customer Service and Support 2006.” The “Cool Vendors” report is a biannual listing of IT service and outsourcing vendors...
Migrating a Discoverer EUL to OBI EE metadata
OBI EE 10.1.3.4 has been released today on OTN.One of the areas of new functionality that I am very interested in is the ability to migrate certain components of Discoverer metadata to BI Server / Answers. The New Features documentation states:Release 10.1.3.4 includes a utility to accelerate the...
Three Steps To Help Train For An ERP Triathlon
We work with many companies that are either about to embark on or are in the midst of their ERP implementations. Early in their software selection process, these companies are usually filled with optimism about the possibilities that a new ERP...
NetBank nets excellence nod
NetBank, Inc., a financial services provider and parent company of NetBank, has announced that NetBank was recently named one of six finalists for Gartner’s CRM Excellence Award. Gartner’s CRM Excellence Award finalists show how companies were chosen for the success in “successfully...
Shane Company: Lessons Learned From an ERP Implementation Failure
Earlier this week, jewelry retailer Shane Company filed for bankruptcy and partially blamed its botched SAP implementation for its woes (read the article here). While other factors such as a weak economy and a brutal retail environment...
FINEOS finds two more
FINEOS, provider of packaged software solutions for the insurance and banking industries, today announced two executive appointments which PR emphasizes are in support of its strategic growth in Asia Pacific. Mike Brosche has been named Business Development Director, Australasia, while...
Intelliworks Relationship Manager software
Intelliworks makes another move: Today, the higher education CRM market leader announced a partnership with Massachusetts-based higher education data integration solutions provider Nolij. Under terms of the agreement, the companies will jointly develop an integrated data mapping and load...
CRM implementation vs. employee culture
According to research recently undertaken by connectivity software vendor ND-Metascybe and Computing magazine, employee culture presents the biggest problem to success in public-sector CRM implementation.
Two hundred fifty-eight e-government and council IT heads were polled in the survey,...
Microsoft Press Publishes Working With Microsoft Dynamics CRM 4.0
Working With Microsoft Dynamics CRM 4.0 is a guide to Microsoft’s newest release of the software. It has been authored by Mike Snyder and Jim Steger of Sonoma Partners. The objective of this book is to guide those who intend to install, customize, or enhance Microsoft CRM. The book...
