Archive for January, 2010

Massive amount of SAP deployed

Posted under CRM on Saturday, 30 January 2010 by admin
UAE conglomerate ETA & Star Group has announced the completion of a massive implementation of SAP’s mySAP Business Suite across over 70 companies in a nine-month, US $7 million project. mySAP ERP and mySAP Customer Relationship Management were rolled out across the conglomerate “in...
Massive amount of SAP deployed

Netsuite 2007 new release

Posted under ERP SOFTWARE on Saturday, 30 January 2010 by admin
Software-as-a-service (SaaS) provider NetSuite  announced major new release of its integrated business application platform. Called NetSuite 2007, the application is a single hosted platform running entirely from a single database, on which to run an entire business, covering everything...
Netsuite 2007 new release

Pros and cons of Open source vis a vis SaaS for an SMB

Posted under CRM on Friday, 29 January 2010 by admin
The key factors that influence an SMB’s choice of CRM, whether SaaS or open source, are expense, time taken to go live, extent of customization, dependability of the software, vendor’s standing in the market, and data security. A short-term CRM deployment is achieved in a more...
Pros and cons of Open source vis a vis SaaS for an SMB

ResponseTek readies response

Posted under CRM on Friday, 29 January 2010 by admin
Customer experience management software and solutions provider ResponseTek Networks Corp. and Lloyds TSB, having announced a joint Customer Service Week project, are probably quite busy as you read this. Through Friday, ResponseTek will be collecting and analyzing customer experience...
ResponseTek readies response

As the market turns, episode #1732

Posted under CRM on Friday, 29 January 2010 by admin
All, right, the latest chapter is out! And they even released the news on a Saturday! The headlines online today read “CDC Software to Hold a Conference Call June 27 at 4:30 p.m. EDT to Discuss its Proposed Increased Offer to the Shareholders of Onyx Software Corporation.” The...
As the market turns, episode #1732

SAP: C’est chic, c’est magnifique!

Posted under CRM on Friday, 29 January 2010 by admin
SAP AG is no Europhobe. To prove it, SAP representatives have announced it will provide enhancements to mySAP ERP to assist businesses and banks worldwide in “reap[ing] the benefits of the upcoming Single Euro Payments Area (SEPA) to increase the efficiency of cross-border electronic...
SAP: C’est chic, c’est magnifique!

Shifting to SaaS – part 1

Posted under CRM on Friday, 29 January 2010 by admin
The growth of SaaS is being driven by an increase in the demand for cost- and operational-efficiency in enterprise applications. The spread of the Internet and the rate at which open source is growing and gaining acceptance is an encouraging sign for vendors who intend to offer SaaS. The...
Shifting to SaaS – part 1

Intrado: They love L.A.

Posted under CRM on Friday, 29 January 2010 by admin
Intrado Inc., a provider of integrated data and telecommunications solutions and VoIP emergency 911 services, today announced that it its deployment of Intrado V9-1-1 services in Los Angeles County. Intrado needn’t have reminded the Chump that this is the first VoIP emergency 911 services...
Intrado: They love L.A.

Gartner claims RFID to be worth three billion dollars by 2010

Posted under ERP SOFTWARE on Friday, 29 January 2010 by admin
RFID, or radio frequency identification,    has been hailed for its promise as a superior way to keep tabs on merchandise in warehouses and retail outlets. Scanning of data-laden chips on pallets and products would help keep inventories in order and assure buyers that they're not...
Gartner claims RFID to be worth three billion dollars by 2010

E-Gain becomes 10 years old

Posted under CRM on Friday, 29 January 2010 by admin
E-Gain is an established name in the field of multi-channel customer service and knowledge management software. E-Gain OnDemand, the hosted version of its EGain Service software suite., has completed 10 years today. E-Gain considers itself to be “the industry’s first-ever hosted...
E-Gain becomes 10 years old